Privacy Policy

Igneum is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and other applicable laws, including the Australian Privacy Principles (APPs). This policy also considers international data privacy obligations, such as the General Data Protection Regulation (GDPR) for our international dealings.

We may collect the following types of personal information:

• Contact Details: Name, address, phone number, and email address.

• Business Information: Company name, job title, and professional details.

• Website Usage Data: IP addresses, browser type, and pages visited on our website.

• Transactional Information: Records of your interactions with our services or communications.

• Other Information: Any details you provide voluntarily via forms, surveys, or other communications.

For international users, data collected may include information necessary to fulfil contractual obligations or comply with local regulations.

We use your information for purposes including but not limited to:

• Providing engineering services and managing client relationships.

• Responding to inquiries and providing customer support.

• Improving our website, services, and user experience.

• Complying with legal obligations and regulatory requirements.

• Marketing our services, where consent has been provided (you may opt out at any time).

We do not sell your personal information. However, we may share your information with:

• Service providers and subcontractors assisting with our business operations (e.g., IT services, consultants).

• Government or regulatory authorities where required by law.

• International partners and clients in relation to projects, in compliance with applicable data protection laws.

As an Australian company working globally, we may transfer your data to third parties or servers located outside Australia. When we do so, we take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable international laws, such as GDPR requirements.

We take reasonable steps to safeguard your personal information against misuse, loss, and unauthorized access. These measures include:

• Secure servers and encryption for digital data storage.

• Access controls and confidentiality agreements with our employees and contractors.

• Regular monitoring and updates of security practices.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete information.

• Opt-Out: Withdraw consent for marketing communications or data processing (where applicable).

• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.

Requests can be made by contacting us via the details below.

Our website uses cookies and similar technologies to enhance your experience. These may collect anonymous data on usage patterns. You can manage cookie preferences via your browser settings.

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website.

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us via the details listed below. For complaints or further assistance, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.