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Privacy Policy

Last updated: 7 March 2026

Introduction

Igneum Pty Ltd ("Igneum", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Name, email address, phone number, company name, and other contact details you provide through our contact form or direct communication.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.
  • Cookies and Tracking: We use Azure Application Insights to collect anonymous usage analytics about how visitors interact with our website. We may also use cookies and similar tracking technologies to collect information about your browsing activity.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request
  • Improve and optimise our website and user experience
  • Send you information about our services, where you have consented to receive it
  • Comply with legal obligations and protect our rights
  • Analyse trends and monitor the usage of our website

Data Storage & Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption and access controls.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Third-Party Services

Our website is hosted on Microsoft Azure (Azure Static Web Apps). We use Azure Application Insights for website analytics and Azure Communication Services for email delivery of contact form submissions. These Microsoft Azure services may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Rights

Under applicable Australian privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Information for EU/EEA Residents

When Igneum processes personal data of individuals located in the European Union or European Economic Area (EU/EEA), the General Data Protection Regulation (GDPR) applies alongside Australian privacy laws. In such cases, Igneum Pty Ltd acts as the data controller.

Lawful Basis for Processing

We rely on the following lawful bases under GDPR Article 6(1):

  • Analytics cookies — Consent (Article 6(1)(a)): We only load analytics cookies after you provide explicit consent via our cookie consent banner. You may withdraw consent at any time.
  • Contact form — Legitimate interest (Article 6(1)(f)): Processing the personal data you submit through our contact form is necessary for our legitimate interest in responding to your enquiry.

Additional Rights Under GDPR

In addition to the rights listed above under Australian law, EU/EEA residents have the following rights under GDPR:

  • Data portability (Art. 20): Receive your personal data in a structured, commonly used, machine-readable format.
  • Restriction of processing (Art. 18): Request that we restrict the processing of your personal data in certain circumstances.
  • Right to object (Art. 21): Object to processing based on legitimate interests.
  • Automated decision-making (Art. 22): We do not use your personal data for automated decision-making or profiling.
  • Withdraw consent: You can withdraw analytics consent at any time by clicking "Reject" on the cookie consent banner or clearing your browser's local storage.

Right to Lodge a Complaint

EU/EEA residents have the right to lodge a complaint with their local Data Protection Authority (DPA) if they believe their personal data has been processed in violation of the GDPR.

International Data Transfers

Your personal data may be transferred to and processed in Australia (where Igneum is based) and the United States (via Microsoft Azure infrastructure). Microsoft operates under EU-approved Standard Contractual Clauses (SCCs) to ensure adequate protection of personal data transferred outside the EU/EEA.

Data Retention

  • Contact form submissions: Enquiries are not stored in a database. Emails are retained in our business email system for up to 24 months, after which they are deleted.
  • Analytics data: Retained per the configured Azure Application Insights retention period (default 90 days).

Cookies

Our website uses a cookie consent banner to give you control over analytics cookies. When you first visit, you will be asked to accept or reject analytics cookies. Your choice is stored in your browser's local storage.

If you accept, we load Azure Application Insights to collect anonymous usage analytics. If you reject, no analytics cookies are set. You can change your preference at any time by clearing your browser's local storage for this site, which will cause the consent banner to reappear on your next visit.

No other cookies are used on this website. We do not use advertising or third-party tracking cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: